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Frequently Asked Question

Q1: How long does shipping usually take?

A: Orders ship within 24 hours. It usually takes about 3-5 workdays to US by Fedex, other country will take about 5-10 workdays. And you will also receive a notification after shipped out.And please consult us for delivery time during special time.

NOTE: PO.Box is not accepted. Don’t use a PO.Box as your shipping address. Otherwise the package can not be delivered.


Q2: How do I pay for an order?

A: To pay for your order on, follow the steps below:

Select the order and click the “Buy Now” button

File in your shipping info step by step

Choose payment method on the checkout page


Q3: Do I need to pay the tax?

A: Usually you do not need to pay taxes, but if your country’s customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.


Q4: Can i get my wig free part ? Can i change my part to side part or middle part?

A: Yes my friend, all of our lace wigs is free part except middle part for bob wigs. It might be a little out of shape of the part in the long transportation. But it can be change to middle part or side part as you desire, so pls don’t worry.


Q5: Can I straighten/style the hair with flat iron/curler?

A: Yes, all hair we sell is virgin hair, so you can straighten/style it with flatiron/curler, and you can dye it as well. It is noteworthy that you need to pay attention to the time. DON’T Overtime.


Q6: Will this hair hold curls well?

A: Yes,our hair can hold curls beautifully.We have some tips :

Find correct temperature for the hair curling.We suggest raise the temperature little by little to test it out.Time control is very important,we suggest let the wand/curl sits on the hair around 8-10 seconds with proper temperature. Apply some hair spray will keep the curl pattern durable for whole day.


Q6: Which size is your wig cap(Circumference)? Can I have a large size/small size?

A: All of stock is standard medium, it is 22.5 inches. And it has adjustable straps. Normally it can match the head of most people. If you have a very large/small head, you can leave a note in your order for that, but it usually needs 4 more days to be shipped out.


Q7: Why are my hair extensions getting tangled?

A: It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, twice a week is better. Brazilian virgin hair Comb the hair from time to time. You could go to your stylist for further suggestions.


Q8: How long can it last?

A: Normally it depends on your method/level of care. Treat it like your own hair and take very good care of it, then normally it could last longer than 12 months.


Q9: How can I get in touch with you ASAP?

A: Email is the best recommendation, and you’d better write the most urgent question as the email title, and concise. The Whatsapp/imessage is the second option.


Whatsapp/imessage:+86 16696805000


Q10: How do I return my order?

A: Your satisfaction is always our goal! If you are not very satisfied with our hair, pls contact our customer service at the first time. If you want to return it back to us, we have 30 days no reason return policy. Items must be returned in original state. Once we receive your return package, we will notify you and refund you money immediately.

Note: If you have any problem, pls contact our customer service at the first time.