- CAN I EXCHANGE MY ORDER?
Yes. We are happy to accept your set back for an exchange within 30 days since you made your purchase, as long as it has not been opened, worn, or tampered with.
- DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?
Yes, you are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking option, because Sdamey Hair will not be responsible for lost packages. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
- WHEN WILL I RECEIVE MY EXCHANGE?
We will send you the exchanged product after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders from the moment we place it in our system. US orders take 5-7 business days to be delivered with standard free shipping.
- WHY ARE SDAMEY PRODUCT NON-EXCHANGEABLE IF OPENED?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.